Hotel New Otani Osaka

Hotel New Otani Osaka

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From  $232

Hotel New Otani Osaka Reviews

Guest reviews are submitted by our customers after their stay at Hotel New Otani Osaka

Guest reviews

• Hotel New Otani Osaka
  Group of friends

  8.810

  Nice view on Osaka Castle.

  No WiFi available (but that's common in Japan).

• Hotel New Otani Osaka
  Family with children

  6.610

  Up class hotel. Good and clean. Short walk to subway and train station. 20 mins walk to Osaka Castle.

  Uncomfortable for family or leisure travelling. Staff too eager to serve.Staff not tacit in asking guest to not eat snacks in lobby - in fact what is the real problem with that?

• Hotel New Otani Osaka
  Older travelers

  6.210

  The room was fine and the staff was polite and generally efficient.

  You charged additional for everything from coffee in the room to to spa use. We booked this hotel because it was advertised as close to Itami Airport and therefore, we assumed, had an airport shuttle (free). Of course it is no where near Itami and your special deal to Itami was y5,000, which I suspect is more than a regular taxi. Then there is the breakfast - the y5,000 buffet or eggs without coffee. The whole experience was one of being "nickled and dimed" to death to use an Americanism. We do not mind at all paying top dollar (or yen or whatever), but when we do, we expect to get free coffee in the room and be able to use the gym. We left with the feeling that you guys are cheap!

• Hotel New Otani Osaka
  Group of friends

  9.610

  i like the location of that hotel its very near the osaka castle and the staff were very helpful

• Hotel New Otani Osaka
  Couple

  7.410

  The price is suitable. The room with the castle view was quiet godd actually

• Hotel New Otani Osaka
  Couple

  8.210

  Good location, near subway and walking distance to the castle. Great view.

  Transfers to airport poor, had to go to the Sheraton hotel, not ideal. The only bus to the airport leaves at 13.20.. Alternative: taxi, special rate of 120 euro (full rate 200 euro)!

• Hotel New Otani Osaka
  Single

  8.810

  The view of Osaka Castle and the parkland is so welcome in such a otherwise very urban city. The rooms are good size, comfortable and good to be able to open window for some fresh air. The area is very quiet at night which is also welcome in Osaka.

  The Hotel is starting to show it's age. A bit of wear and tear here and there and the overall design is dated 1980's? However it is still extremely clean as per what one would expect in Japan.

• Hotel New Otani Osaka
  Group of friends

  8.210

  The hotel is great

  Location (business district) gym is not free for hotel resident

• Hotel New Otani Osaka
  Single

  9.610

  I liked the easy access to the local transportation and the view on the castle. The room was very comfortable and quiet, so that you weren't disturbed through your neighbours. The staff was really friendly and helpful.

  I did not like, that if you want something to eat, that you only can use the Hotel restaurants. Because in the area where the Hotel is located, is not really another option without taking a trip with the Loop line.

• Hotel New Otani Osaka
  Group of friends

  8.810

  The staff was very accommodating. They were helpful from the moment we arrived and were very responsive when one of our party had a medical issue in the middle of the night, including sending a staff member to accompany them to the hospital.

  The hotel was a little more corporate than I like to stay at while on vacation, but it was comfortable none the less.

• Hotel New Otani Osaka
  Single

  6.610

  Your pool was closed from 10:00am to noon, a time I and many would have liked to use it.

• Hotel New Otani Osaka
  Older travelers

  8.810

  Very professional and efficient staff (very good English at reception and guest services); Flexibility at check-in (we asked to change to a Japanese-style room upon check-in and were given one right away); Magnificent sunset and sunrise from our room overlooking the Park

  Shuttle bus to Intern. Kansai Airport leaves from Hotel New Otani only once a day. Otherwise (we had our flight at 10.30 am) it leaves every 15 minutes from Sheraton hotel (10-15 min. taxi ride from Hotel New Otani).

• Hotel New Otani Osaka
  Family with children

  9.210

  This hotel is quite easy to be accessed. I got a very nice view to face Osaka park. The staffs there are very helpful, but if your purpose is to go shopping, this hotel is not in a shopping area and you need to take a city train to go to shopping area.

• Hotel New Otani Osaka
  Group of friends

  8.810

  The rooms were very clean and comfortable. Our room provided us with a great view of Osaka Castle and the city. It is also near a subway station and makes a great base for people hoping to explore the city.

  No wi-fi. I have lived in Japan for a long time and realize that many places don't offer wi-fi but if you are going to advertise yourself as a luxury hotel the least you could do is have wi-fi. In this age of mobile computing, wired lan connections are not enough.

• Hotel New Otani Osaka
  Family with children

  7.810

  It took a while to check in because our reservation was not through for some reasons and they could not find it. However, they apologized and kindly assigned us a better room (a triple room to a suite) with the room charge written in the confirmation sheet we brought. The room was very spacious and very nice. We are very much thankful for everything they did for us. Thank you.